All orders containing Whiffcraft products (or a combination of Whiffcraft and MONQ products) are boxed up in the smallest possible shipping boxes we can find, but they still require Standard or Express shipping to get them to you.
We offer a Canada-wide flat rate of $5 for shipping on orders of MONQ aromatherapy products only. Please be aware that these orders ship out regular letter mail with *no* tracking. Depending on where you live, your order may take anywhere from 4 to 12 business days to arrive from the day your order is marked shipped.
We ship out from Mill Bay or Victoria, BC, Canada.
*PLEASE NOTE* MONQ products are only available online through us at whiffcraft.ca. Our brick and mortar retail partners carry Whiffcraft products only!
We aim to ship orders within 1-3 business days of receiving them.
*Please note, there may be longer unexpected delays as the pandemic has disrupted many of our suppliers who we get everything from shipping boxes to our preferred ingredients from. Thanks in advance for your patience!
Based on the shipping rate you choose, we work hard to find the best way to get your Whiffcraft products to you. We ship most often using Canada Post or Purolator, but there’s a few couriers that have surprised us from time to time.
Our current shipping offer will be listed at the top bar of our homepage and will be available to apply to your order at checkout! Although we wish we could offer free shipping all of the time, shipping companies do not offer many breaks for small businesses like us. Help us grow! The more customers who buy from us, the better our rates become. So, it’s really up to you. Support us and tell all your friends! We really appreciate it.
Incorrect or Misformatted Addresses
Whiffcraft is not responsible for any orders misdirected or undeliverable due to incorrect shipping addresses provided with your order. Please note, we cannot refund orders and shipping charges due to lost mail. To help us help you, double check the shipping address you provide us and give us the most clear information possible when you order. We double check our info when shipping, but surprisingly we can’t read your mind. We’ll work on that.
If you live in residence at a University or College, please check with your Student Services on how to address your mail before you place your order! Most post secondary institutes provide student mailboxes or have a central location you may have to check in with to pick up mail. No, your order will not show up on a silver platter to your room (but that would be really awesome).
If PO Boxes are your jam, we can only ship to you using Canada Post. Courier companies do not deliver to post office boxes. If there’s a daytime business location or office you can receive a parcel to, we can use a courier company to generally get your order to you sooner. And packages at work are pretty great.
You can always let us know any special shipping arrangements either by contacting us ahead of time, or by leaving us a note when placing your order. We’re not automated or anything, so a human looks at your order notes first.
Remember, just because it’s better to give, doesn’t mean you can’t enjoy receiving too.